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HIPAA-Compliant User Support Tracking: A Complete Guide
HIPAA Compliance

HIPAA-Compliant User Support Tracking: A Complete Guide

Tracking user support while staying on the right side of HIPAA compliance can feel like threading a needle in the middle of a thunderstorm. You're juggling a lot—patient privacy, legal liabilities, and the never-ending stream of support queries. But it’s not all doom and gloom. Today, we’ll break down how you can manage user support tracking in a way that keeps both your conscience and your compliance team happy.

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By Feather Staff
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HIPAA-Compliant Video Conferencing Solutions for Healthcare
HIPAA Compliance

HIPAA-Compliant Video Conferencing Solutions for Healthcare

When it comes to video conferencing in healthcare, there’s a bit more to think about than just hitting that “join meeting” button. The Health Insurance Portability and Accountability Act, or HIPAA, is a big part of the equation. It’s all about keeping patient information safe and sound, especially when it’s being shared over the internet. So, if you're in the healthcare field and you’re using video calls, you want to make sure your setup is HIPAA-compliant. Let’s walk through what that means and some ways to make sure you’re on the right track.

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By Feather Staff
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HIPAA Secure Web Chat: Ensuring Privacy in Patient Communication
HIPAA Compliance

HIPAA Secure Web Chat: Ensuring Privacy in Patient Communication

Creating a secure way to communicate with patients online is a hot topic for healthcare providers, especially when you're dealing with sensitive information. It's crucial to have a system that keeps everything confidential and compliant with HIPAA—those rules that keep patient information safe and sound. Let's explore the world of HIPAA-secure web chat and how it ensures privacy in patient communication.

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By Feather Staff
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